Straight answers for Victorian buyers and advisers.
If something isn't here, ask us directly — we'll add it to this page if it's useful.
Scope & product
What exactly is Nookera?
A buyer-side property screening report for Victorian addresses that can be matched to an official property record. We check official records across planning, hazards, environmental context, infrastructure, school zones, amenities, heritage, and area context, then present 49 current buyer-facing checks with plain-English results and source notes.
Is this a Section 32 or a Vendor's Statement?
No. A Section 32 is a legal vendor disclosure under the Sale of Land Act 1962 (VIC). Only the vendor's lawyer or conveyancer can produce it. Nookera is a buyer-side screening tool that helps you see what to investigate before you rely on a purchase decision. Use them together.
Do you support NSW or QLD yet?
Nookera is Victoria-only right now so the property, planning, hazard, and source rules stay specific to one jurisdiction.
Data & methodology
Where does your data come from?
Report evidence is drawn from Victorian and Commonwealth open-government records covering property records, planning controls, hazards, environmental context, heritage and cultural sensitivity, transport, schools, amenities, and area context. Map imagery powered by Esri. Source: Esri, Vantor, Earthstar Geographics, and the GIS User Community. Basemap imagery is visual context, not the report's cited evidence. We do not resell or relabel paid or restricted datasets. Major findings name relevant source notes close to the claim.
What happens if data is unavailable?
If a source is unavailable or unclear, the report names the gap instead of marking it as "nothing found". A conveyancer or adviser can see which claims were confirmed and which need follow-up.
How fresh is the data?
Some checks are queried at report time. Prepared datasets, such as Census-derived tables, update on the source schedule. The PDF keeps available source notes, freshness notes, and timestamps near the relevant sections.
How do you choose the property?
We match your address to the official property record and measure checks from the selected property rather than guessing from a nearby lot.
Can every Victorian address be handled online?
About 96.5% of Victorian addresses shown in Nookera search can start online. About 3.5% are not currently available for online reports. Online availability depends on whether the selected Victorian property can be matched to the official property record used by the report. You can check whether the selected address can proceed online before payment.
Is the report generated automatically?
Nookera prepares reports from official and open government records, then checks the address, source responses, maps, and PDF before download. If a source cannot confirm something, the report says so instead of calling it "nothing found".
What do the planning and source acronyms mean?
The report uses official planning, environmental, heritage, area-context, and government source names when they matter. Section 32 is the vendor disclosure document for a Victorian property sale; Nookera is not a Section 32, title search, council certificate, or legal document.
Why can 49 checks appear as fewer PDF sections?
49 checks are grouped into roughly 21 customer-visible sections, plus a checked-but-not-detected summary when the report needs one. This keeps the PDF readable while still showing detected evidence, not-identified summaries, and source notes when they are needed.
Pricing & billing
Can I preview before paying?
Yes. A representative full-length sample PDF (66 pages, example Donvale property, with rendered sections and checked-but-not-detected summaries) is on the sample page - no signup or payment required. You can also check whether your selected property can proceed online before payment. Starter is A$19 first month, then A$59/month; single reports are A$39 if you only need one property.
When does a report start?
For supported online properties, report preparation starts after payment is verified or after you use a monthly included report. Returning from checkout does not start a report by itself.
Do reports expire?
You can download the completed PDF from your account for 30 days after it becomes available.
How long does a report take?
Most reports are ready within a few minutes. Some properties or official source checks can take up to 24 hours. We email when the PDF is ready. Check Spam, Junk, Promotions, or Updates if you do not see it. Your account page also shows the latest report status and downloads.
Can I buy a subscription?
Yes. Starter is A$19 first month, then A$59/month with 5 reports per month. Pro is A$99/month with 20 reports per month. Single reports are A$39 if you only need one property. Monthly reports do not roll over. Active Pro customers may choose a paid Pro report for the selected property without using monthly included reports. If a subscription payment issue is unresolved, new included report use may pause until the billing issue is resolved.
How do refunds work?
Contact us with the order reference if a payment, delivery, duplicate-charge, or subscription billing issue needs review. Known availability limits are not automatic refund reasons, but Australian Consumer Law rights are unchanged. Full details are in the Refund and cancellation policy.
Professional use
Can professionals use it with clients?
Yes, as a buyer-side evidence pack and question list. It is not advice, a valuation, legal opinion, planning opinion, building inspection, pest inspection, title search, or Section 32 replacement.
Legal
Is this legal or financial advice?
No. Nookera is an information tool. We aggregate and interpret open government data to help you make an informed decision. It does not replace legal advice from a solicitor or conveyancer, nor a formal property valuation.
Can I use it for a conveyancing transaction?
Nookera can act as a buyer-side evidence pack alongside Section 32 review. It is not itself a substitute for a Section 32 or a title search.