Terms and product limits
Nookera provides a buyer-side property information report for Victoria. It helps you ask better questions, but it is not legal, financial, valuation, building, pest, survey, planning, or conveyancing advice.
Last updated
These terms were last updated on 24 May 2026. They describe the current product limits and apply unless we provide updated written terms.
What you buy
A single-report checkout buys one property screening report for one selected Victorian property address. The first paid report on an account is A$4.88; later single reports are A$19.88. A 5-report pack is A$39.88 and adds prepaid reports to your signed-in account; it does not generate PDFs until you choose properties. Subscriptions are not enabled in the current launch. Prices are in AUD and include GST.
Receipts and invoices
Card processing, receipts, and invoice PDFs are handled through Stripe after payment. The supplier is BlackAurum Pty Ltd · ABN 74 696 572 666. Keep the Stripe receipt or invoice email as proof of purchase. If you need help with a receipt, invoice, refund, or account record, contact hello@nookera.com.au.
Delivery basis
For single-report checkouts and prepaid report redemptions, we try to generate the report shortly after payment or credit use is confirmed. A report is usually ready in a few minutes; allow up to 24 hours when official sources are slow or unavailable. A prepaid pack adds credits first; report generation starts later when you choose a property and use a credit. If we can't prepare an ordered report within the delivery window, we'll contact you about next steps or a refund.
Product limits
Nookera does not replace a Section 32 statement, title search, planning certificate, building inspection, pest inspection, legal advice, council advice, professional valuation, or lender assessment.
Reasonable care and skill
We use reasonable care and skill to prepare each report from the official and open data available at the time of generation. The report is a desktop screening product only. It is designed to help you identify questions and follow-up items before you rely on other professional advice.
Open data
Reports are built from open government and official source data. A result can only be as current and complete as those sources. If official data is unavailable or unclear, your report may take longer and we'll contact you.
Liability limit
To the maximum extent permitted by law, our total liability for direct loss arising from a single report is limited to the amount you paid for that report. For prepaid report credits, our total liability for an affected unused credit is limited to the amount paid for that credit. We are not liable for indirect, consequential, special, or economic loss, including loss of opportunity, loss of property value, lost profits, or costs arising because you used the report as the sole basis for a property decision.
Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified. Where a term is limited by law, it applies only to the maximum extent permitted by that law.