Legal
Legal and policy centre
These pages explain the terms, privacy handling, delivery rules, refund approach, source-data limits, and report limitations for Nookera's Victorian property screening reports.
Core policies
These policies govern accounts, checkout, subscriptions, report delivery, support, refunds, and privacy.
Terms of useAccount use, checkout, subscriptions, permitted use, product limits, and disputes.Applies when you create an account, buy, subscribe, redeem an included report, or download a PDF.OpenPrivacy policyHow account, order, payment, property-address, support, and service information is handled.Includes service providers, overseas processing, retention, access, correction, and complaints.OpenRefund and cancellation policyHow refunds, failed delivery, duplicate charges, subscription cancellation, and consumer-law rights are handled.OpenDelivery policyWhen report generation starts, how long delivery can take, and what happens when data cannot be confirmed.OpenPromotional pricing and subscriptionsStarter first-month pricing, renewal price, monthly included reports, non-rollover rules, and cancellation basics.Open
Report-specific disclosures
These pages explain what the PDF can and cannot prove, and how source data is used.
Disclosure and limitationsDesk-based screening limits, professional-advice limits, map and survey limits, and no outcome promise.OpenData sourcesOfficial and open-data categories, attribution, source currency, and unavailable-data handling.OpenMethodologyOfficial-property-record basis, automated screening, point-in-time reports, and uncertainty handling.OpenAutomated analysis and upload disclosureHow automated systems support report preparation and what they do not replace.Open
Trust and support
These pages summarise operational safeguards and the best support channel.
Security and abuse controlsPayment confirmation before generation, secure downloads, request protection, and account safeguards.OpenTrust modelHow Nookera uses source notes, uncertainty, payment confirmation, and support handling.OpenContact supportQuestions about an account, order, report, payment, privacy request, or refund can be sent to hello@nookera.com.au.Open