Refund policy
Nookera supports single-report purchases and prepaid report packs. Refund handling should be fair, traceable, and tied to whether we can deliver the ordered report or unused prepaid reports.
When we review a refund
We will review refund requests for duplicate charges, failed report delivery, unavailable official source data that prevents delivery, incorrect fulfilment, unused prepaid report credits, or other support issues raised in good faith.
When a refund may not apply
A report identifying an issue, warning, planning control, hazard, or due-diligence question is not by itself a failed product. We do not promise a clear result for any property.
When delivery needs support
If we cannot safely deliver the ordered report, we may complete delivery after review, ask for more information, or issue a refund depending on the cause.
Prepaid report packs
If a prepaid report pack is refunded or disputed, unused credits from that pack are removed. A report already generated from a prepaid credit may remain subject to the normal report-delivery and support rules.